Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period.Ability to work well with others as part of a team, meet the public, and work under stressful situations.Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.Southwest Airlines is an Equal Opportunity Employer May perform other job duties as directed by Employee's Leaders.Must be able to meet any physical ability requirements listed on this description.Duties may vary due to the size and organization of the station.Writes irregularity and complaint reports as required.Completes forms and reports as required by the Company.Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal. Resolves such problems quickly and within guidelines established by the Company Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.
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